It can be hard to know what to look out for when selecting a builder for a project. The construction industry has a small minority of rogue traders, often called cowboy builders that have made the public wary of the trade and it can be difficult to ensure that you are dealing with the real thing and not an unskilled fraudster. Here are some tips to help chose a reputable builder and spot the tell tale signs of a cowboy builder. Firstly, do some research on the builder or company that they work for.
Legitimate companies do not operate from the back of a van with a single cell phone as the point of contact, beware of the “man with a van” cowboy builder. Many online review sites offer references from previous clients of builders, and these are the best source of honest reviews. Genuine builders will have a long list of references that they are willing to share with you before committing to any work. Use these referees wisely to get a realistic idea of what to expect if you enter into an agreement with the builder.
Glowing references should be approached warily, as rogue traders will often have family falsely claim to be referees, offering sterling reviews of their shoddy work. A visit to the site of the referee will offer an excellent chance to survey the work and ask more questions about different aspects of the project. Take the time to ask whether the client had a good working relationship with the builder, if the timescales were adhered to and suchlike. That being said, word of mouth references from friends and family are probably the most reliable source when choosing a tradesman.
A project plan is a good idea for many reasons – it will help keep tabs on the project, and it also lets everyone know what they should be doing and when. These plans can vary in complexity from simple lists to convoluted documents, but as long as the financial backer of the project is clear on the plan and the work required for it, then it is one less thing to worry about. After that, the project manager and head builder can work out the details between themselves to achieve the agreed plan. A cowboy builder will run a mile from a plan, (and a timescale) with cries that they cannot commit to something so early on, and that the timescales can change at a moments notice. Start a project without an agreed plan at your peril.
Costing the project is a very important step. Ideally, get at least three quotes from different builders for the same project and this will give an idea of the real market cost. Quotes should list the work that they include and the timescales in which they can be achieved. Cowboy builders will stand out here for two reasons – firstly, they will usually be amazingly low in their quote. This low quote will be on a cash in hand basis – stop there, any work done for cash will have little or no legal comeback. Think about it, if this guy wont pay the taxes on his work, then is it likely that he pays his insurance premiums? Cheap work done will cost later, when things go wrong.
Agreeing time scales for a project is often the most demanding part, and it needs to be carefully coordinated to ensure that materials arrive when needed, so that tradesmen are not left idle. Cowboy builders will often agree to start the next day – this should be taken as a warning, as good builders are busy and thus, booked well in advance. Keep a close eye on how work is progressing and visit the site often to keep abreast of how well the timescales agreed are panning out.
Even with the best will in the world, cowboy builders will still catch some unsuspecting clients out. If this happens, be sure to report them to the police and the appropriate tradesman ombudsman, offering as much detail as possible to help the authorities locate the rogues. It is also a good idea to see if local media will pick up the story, with rogue traders enjoying so much air time these days, and the publicity may help the next victim from falling foul.
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